Printers Playhouse Arts CIC
49A Grove Road
Eastbourne
East Sussex
BN21 4TX

Email: info@printersplayhouse.co.uk

For any questions about this Privacy Policy or how we handle your personal data, please contact us using the email address above.

We may collect personal information when you:

• Contact us through our website

• Subscribe to our newsletter

• Apply to volunteer

• Enquire about venue hire

• Make a donation

• Apply to perform or participate in one of our events

• Communicate with us by email, phone, or social media

Depending on your interaction with us, this may include:

• Name

• Email address

• Telephone number

• Postal address

• Information you provide in application forms

• Volunteer information

• Performer information and biographies

• Donation-related information

• Photographs and videos

• DBS-check information where required

• Any other information you choose to provide

We use personal information to:

• Respond to enquiries

• Administer events, performances, workshops, and activities

• Manage volunteers and performers

• Process donations

• Communicate important information about our services and events

• Send newsletters and marketing communications where you have consented to receive them

• Meet legal, regulatory, and safeguarding requirements

• Improve our website and services

We only use your information where we have a lawful basis to do so under UK data protection legislation.

If you choose to subscribe to our mailing list, we may send you information about:

• Upcoming performances

• Events and workshops

• Community activities

• Fundraising campaigns

• News from Printers Playhouse

If you choose to subscribe to our mailing list, we may send you information about:

• Upcoming performances

• Events and workshops

• Community activities

• Fundraising campaigns

• News from Printers Playhouse

We use Mailchimp to manage and distribute our email communications.

We will only send marketing emails where you have given your consent or where we are otherwise permitted to do so under applicable law.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us at info@printersplayhouse.co.uk.

Ticket sales and payment transactions are processed by third-party providers.

When purchasing tickets or making payments through external booking systems, your personal data is processed in accordance with the privacy policies of those providers.

Printers Playhouse Arts CIC does not store payment card details on its website.

We collect and process personal information relating to volunteers, performers, trustees, and others involved in our activities.

This information may be used for:

• Recruitment and administration

• Event management

• Safeguarding

• Communication

• Compliance with legal obligations

Where appropriate, DBS checks may be required. Any DBS information received will be handled confidentially and in accordance with applicable safeguarding and data protection requirements.

Some Printers Playhouse activities involve children and young people under the age of 18.

Where personal information about children is collected, we will take additional care to ensure it is handled appropriately and securely. Where necessary, we will seek consent from a parent or legal guardian.

Photographs and video recordings may be taken during performances, workshops, community events, and other activities at Printers Playhouse.

These images may be used:

• On our website

• On our social media channels

• In printed promotional materials

• In press and publicity materials

If you do not wish to appear in photographs or recordings, please notify a member of staff or event organiser where reasonably possible.

Additional consent may be sought for specific projects involving children or vulnerable individuals.

Our website is hosted by Squarespace.

We use website analytics provided through Squarespace to help us understand how visitors use our website and to improve the information and services we provide.

Cookies are small files stored on your device that help websites operate effectively and provide insights into visitor activity.

The website uses:

• Essential cookies necessary for website functionality

• Analytics cookies that help us understand website usage and performance

In addition, some pages may contain embedded content from third-party services such as:

• YouTube

• Google Maps

• Facebook

• Instagram

• Other social media or content providers

These services may place cookies on your device or collect information about your interaction with the embedded content. Such processing is governed by the privacy policies of the relevant third-party providers.

You can manage or disable cookies through your browser settings, although some parts of the website may not function correctly if cookies are disabled.

We only keep personal information for as long as necessary.

Typical retention periods are:

General enquiries
Up to 2 years

Volunteer applications
Up to 3 years after involvement ends

Performer applications
Up to 2 years

Newsletter subscriptions
Until you unsubscribe

Donation records
Up to 7 years

DBS-related information
Only as long as necessary for safeguarding and legal requirements

Trustee records
Up to 7 years after service ends

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access

• Loss

• Misuse

• Disclosure

• Alteration

• Destruction

Access to personal data is limited to those who need it for legitimate organisational purposes.

Under UK data protection law, you have the right to:

• Request access to your personal data

• Request correction of inaccurate information

• Request deletion of your personal data in certain circumstances

• Object to processing

• Restrict processing

• Withdraw consent where consent has been given

• Request transfer of your data where applicable

To exercise any of these rights, please contact:

info@printersplayhouse.co.uk

If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO):

Information Commissioner's Office
Website: https://www.ico.org.uk

In order to deliver our services and operate our website we may use trusted third-party providers, including:

• Squarespace (website hosting and analytics)

• Mailchimp (email marketing)

• Online ticketing providers

• Payment processing providers

• Social media platforms

Where personal information is processed by third-party providers, we take reasonable steps to ensure they provide appropriate safeguards for personal data.

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.